Regulatory information can provide an additional perspective when comparing law firms.
Unlike complaints information, which relates to service issues, regulatory history relates to professional conduct and regulatory outcomes published by the regulator of law firms. In England and Wales, the majority of law firms are regulated by the Solicitors Regulation Authority (SRA).
More information about the SRA and its function can be found on its website.
For the Choose My Lawyer pilot, regulatory information is based on decisions published by the SRA. We do not include unpublished information, allegations or inferred regulatory history. The SRA decides what should and should not be published and Choose My Lawyer shows those market signals to you.
This information is organised and presented using a consistent approach across all firms so that you can compare information more easily.
Some regulatory terminology can be difficult to understand. To make information easier to compare, Choose My Lawyer may present outcomes using simpler descriptions while remaining faithful to the underlying published outcome.
CML provides context without changing the underlying information.
Choose My Lawyer does not apply discretionary judgment when presenting regulatory information. Instead, published outcomes are processed using a fixed and consistently applied framework so that information is presented in a structured and comparable way.
We also provide direct access to the underlying information on the SRA website so you can explore it further if you wish.
The regulatory score is then compared across firms within your search results to produce a relative regulatory result. This allows you to understand how a firm's regulatory history sits alongside other available firms, rather than considering information in isolation.
Regulatory history provides an additional signal to support informed consumer choice, but the final decision always remains with you.
CML organises and explains. You decide.