Questions to ask during a callback

Speaking with a firm can help you understand more about the people behind the information shown through Choose My Lawyer.

The following is a list of prompts that may help you compare firms consistently, understand any important differences and feel more informed before deciding whether to proceed.

Understanding your price

• Does the price shown appear broadly consistent with the information I provided?
• Can you explain any important assumptions behind the price?
• Are there any circumstances that could change the price later?
• Are there any additional costs or searches that you think may apply?

Understanding the process

• What are the main stages of my transaction?
• Is there anything unusual about my transaction that I should be aware of?
• Are there any likely delays or risks that commonly arise?
• What information would you need from me if I decide to proceed?

Understanding communication

• Who would be my main point of contact?
• How will you normally communicate with me?
• How often will you update me?
• What are your typical response times for emails or calls?

Understanding experience and approach

• Do you regularly deal with transactions similar to mine?
• Is there anything about my transaction that you think is important to consider?

Understanding next steps

• If I decide to proceed, what happens next?
• Is there anything I need to do now?

The purpose of these questions is not to identify one “correct” answer. Different firms may work in different ways. If you are speaking with more than one firm, asking broadly similar questions can help make differences easier to understand.

The aim is simply to help you compare firms more consistently and move forward with greater confidence and less effort.

CML organises and explains. You decide.